Frequently Asked Questions

All sales are final.

The IMSC does not offer refunds for conferences, membership or online classes. If you are unable to attend a conference, we will offer you a one-time transfer to an upcoming conference.

Respectful behavior of all IMSC members is a requirement of membership.

Contact us at info@imscinfo.com or call (424) 235 - 4672. 

You can use either Stripe by entering your billing information, or Paypal. 

If you have been scammed by someone claiming to be a mystery shopping company, please utilize the resources below.

https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1

http://www.fraud.org/

https://www.ftc.gov/news-events/press-releases/2017/11/ftc-alerts-consumers-if-scammers-had-you-pay-them-western-union?utm_source=govdelivery