Online Training


**For all courses, you will need to create a free account with our video host, Vimeo**

Basic mystery shopping training:

Kathy Hart goes over everything you need to get started in the mystery shopping industry. The course is offered at $20.00 for a 30 day rental.

Video shopping: 

The IMSC Video Mystery Shopping Certification course is offered at $75.00 for a 30 day rental. The course has been designed to teach you everything you need to know to start your successful video mystery shopping business.

The course will go over the different scenarios; how to build your persona; how to keep track of your shops; how to track follow-up; how to find jobs; what the key elements of a successful shop are; what may get a shop rejected; and more. 

It will also go over the technical aspects of the jobs, such as the equipment most commonly used; how to upload shops; how to move your body for the best possible shots; how to troubleshoot common issues; and much more.

You have two options for instructors:

Kathryn Hart:

Servanne Edlund:

Technical training for video shoppers:

The IMSC also offers an online version of the Hands-On training technical course. This technical training is offered at $50.00 for a 30 day rental and goes over everything related to the equipment, from gearing up to uploading files to your computer.

To view all of our online courses, click here:



Mystery shopping tips, money and time savers!

Check your grammar – some shoppers type their narrative in Microsoft Word, which has a grammar check built in, – others will use free online software such as which will also alert you to grammar errors.

Take a screen shots of your reports – you never know when you might need a screen shot, so here is a step-by-step guide on how to do just that, for both Macs and PCs.

Fax your receipts- without a fax machine – there are free services that allow you to “fax” by using a scanned image or a jpg (photo) or sometimes even a PDF file – is one that will allow up to two free faxes per day using your email.

Know what the weather will be like – especially when planning shops away from home, you will want to know if you need your rain jacket or your sunscreen. There is also a downloadable app for smart phones.

Keeping track of mileage – this website will direct you on how to download an app on your smart phone to help you keep track of your mileage.

Resize your pictures – you can do that as a batch resizing using a very simple tool that allows you right-click on one or several pictures at once and resize them, by either making copies of the files or by replacing the files.

Planners by Pearl

Are you looking for a great way to organize your mystery shopping jobs? Take a look at our newest IMSC member company, this may be just what you are looking for!
Planners just for mystery shoppers!