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2019 Phoenix Program

(This program is subject to change without notice)

All main sessions will be held in Ballroom (Phoenix I, II & III)

All breakout sessions will be held in University (SMTG #211)

Friday, October 4th-World Smile Day!

Registration: (Desk will close at 9:00 AM)

IMSC members-7:30 AM

Non-members- 7:45 AM


8:05 AM Please take your seat- announcements

8:15 AM

Opening statements- IMSC President

Company introductions: Our sponsors- Who they are, what they do

What I have learned about mystery shopping as a validator-Tracy J.

9:00 AM to 9:45 AM:

How to get to Heaven, When You're Walking through Hell-Vicki Fitch-


9:45 AM


9:50 AM to 10:20 AM

A look at airline shops- SQM- David L.

10:30 AM to 11:15 AM

Robert Gettys from Grace Hill

11:30 AM to 11:50 AM

Meet your neighbors-Tracy J.

11:50 AM to 1:25 PM- Lunch break on 

your own- Waffle House

1:30 PM Announcements

1:45 PM to 2:15 PM

Do you need legal assistance? –Terry

2:20 PM to 2:35 PM

Overview of onsite inspections and healthcare visits-The Source

2:45 PM to 3:40 PM


Performing internet and phone shops- Barbara T.

Intro to video team

University (SMTG #211)

New shopper Q&A -Astrid R.

3:45 PM to 4:45 PM

Real route shopping, negotiating, planning-Proliance team

University (SMTG #211)

3:45 to 4:45 PM- Companies only

What Legal Shield can do for companies- Terry

Friday, October 4th after the last session:

Bingo at Lone Butte Casino for anyone who wants to go. You must purchase Bingo package at the

Casino Bingo cage. Bingo starts at 6:30 PM.

Saturday, October 5th

All main sessions will be held in 

Ballroom (Phoenix I, II & III)

All breakout sessions will be held in University (SMTG #211)

Registration opens at 9:00 AM, closes at 10:00 AM


9:15 AM Please take your seat- announcements

9:30 AM to 10:15 AM

Introduction to Mystery Media Pro-carrying your

10:20 AM to 12:00 PM


Work ethics, Being Professional and Coachable- Liz G.

University (SMTG #211)

Bank shops, everything you need to know- Sales Quality Group

12:00 PM to 12:45 PM-Lunch break


Senior living shops and the reports-Astrid R.

University (SMTG #211)

Onsite inspections-The Source

1:45 PM to 2:30 PM


Apartment shopping/Retail shopping- The Shadow Agency team

University (SMTG #211)

Performing medical shops-The Source

2:45 PM to 3:15 PM


What is SPI-Tracker and how to use it- John L.

University (SMTG #211)

Holding Up the Halo... While Putting Out the Fires-Companies only-Vicki Fitch-Keynote

3:25 PM to 4:00 PM


Communication with schedulers, company owners and each other-Proliance team

4:00 PM to 4:45 PM

Route Shopping Tools & Tips-- Patricia T.

3:25 PM to 4:45 PM-No entry after 3:30 PM

University (SMTG #211)

Becoming a validator and how to edit video footage-Bring your computer team

5:00 PM-Prize give- away in the ballroom

Sunday, October 6th

University (SMTG #211)

The video training will be provided by with assistance from The Shadow Agency, a

leader in the video shopping industry. The fee is $25.00 for materials. 

Register for video training here:!/IMSC-Video-Training-Phoenix-


9:00 AM to 5:00 PM

This class will teach you about using the PV 500 and Mystery Media Pro for video shopping. (If you have

equipment, please charge the equipment and bring it with you.) An educational booklet will be supplied

to paid attendees.